FREQUENTLY ASKED QUESTIONS​

FREQUENTLY ASKED QUESTIONS​

General

If a true weapon is detected, an alert is sent to ZeroEyes’ security monitoring team. Once positively identified, it is then sent to a local emergency dispatch (such as a 911 call center), onsite security staff, police and school administrators. This process takes three to five seconds and bypasses the traditional dispatch process.

We include details such as the location of the camera, bounding box identifying the detected object and detection label. 

We strive to deliver alerts in as near real-time as possible. Our typical delay between detection and alert delivery is less than 3 seconds.

 We have focused our weapon detection on the weapons most used in mass shootings, such as pistols and AR-style rifles. We are constantly improving and adding to our AI model.

No, we do not detect concealed weapons or weapons in a holster.

The detection distance is based on the camera resolution and zoom level. Simply put, if a human eye can identify the gun, then ZeroEyes’ AI can detect it.

We have established a security monitoring team that works 24/7/365 to be alerted of any potential threats, and dispatch these to our customers and law enforcement if needed.

Technology

We have configurations available for both cloud and on premise installations, depending on the customer’s requirements.

We are always looking to minimize false positives and are constantly improving our learning models based on data collected. In an actual customer installation, we incorporate time upfront to collect data and custom tune the parameters for each camera, which allows us to more effectively filter out false positives.

Privacy

No, we only do weapons detection. The only time a person’s face would be recorded and retained would be in the instance of an active shooter/mass shooting incident.

Our technology sits on top of an organization’s current IP security cameras, which could also have facial recognition software installed by the organization. ZeroEyes does not manage that software.

If allowed by the customer, we record video of our technicians onsite in the process of testing detections during the installation phase. We store any detection image, false positive or true positive for improving our AI and providing forensic false positive reports. This data is always transmitted and stored in an encrypted format and data retention timeframes can be specified by the customer.

No, for the privacy of all, we do not store any biometric identifiers. 

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