December 19, 2023
ZeroEyes Operations Center (ZOC) Analyst

Please note: All ZOC positions are located in Conshohocken, PA or Honolulu, HI. 

Job Overview:

As a ZeroEyes Operations Center (ZOC) Analyst working in our 24/7/365 Operations Center, you will become part of the core of our services. You will join a team dedicated to providing contextual information to first responders and administrators during an event involving a brandished weapon. All responsibilities, tasks, and procedures are directly tied to our pursuit to stop gun-related violence.

The three areas that a ZOC Analyst becomes proficient in is Emergency Management, Technology, and Customer Support, each with a unique list of responsibilities.

Emergency Management Responsibilities:

  • Monitor real-time alerts and notifications on a computer desktop for hours at a time with unwavering focus.
  • Able to verbally facilitate information to first responders during high-stress situations.
  • Able to communicate effectively in a team environment during high-stress situations.
  • Understand and verbalize map locations and person descriptions in time-sensitive situations.
  • Able to follow different standard operating procedures (SOPs) based on unique variables in time-sensitive situations.
  • Able to follow operational reporting procedures.
  • Able to work a shift schedule (1st and 2nd shift available).

Technology Responsibilities:

  • Learn and comprehend the following Technology concepts with enthusiasm: Networking, Remote Access, the Command Line, Operating Systems, Containerization, Cameras, Infrastructure, Information Systems, Cybersecurity, Artificial Intelligence (AI), Machine Learning, Computer Vision, and more.
  • Able to learn skills necessary to maintain 24/7 uptime of all ZeroEyes systems.
  • Able to learn skills to troubleshoot ZeroEyes systems.
  • Able to articulate feedback to the Research and Development team on AI Model performance.
  • Work diligently in the ZeroEyes Ticketing system to track outstanding technical issues.
  • Pursue continued education of Technology-related topics through Professional Certifications (resources and exam vouchers covered by ZeroEyes).

Customer Support Responsibilities:

  • Able to learn and comprehend ZeroEyes Customer Support procedures with enthusiasm.
  • Able to articulate ZeroEyes response procedures in accordance with our SOPs to customer personnel.
  • Able to communicate effectively with customer personnel to ensure they are able to receive ZeroEyes notifications.
  • Able to follow ZeroEyes Testing procedures for events such as: Active Shooter Drills, Test Notification checks, pre-production testing, and more.
  • Manage upcoming customer requests and events with organizational resources.
  • Able to provide feedback and important account data to the ZeroEyes Customer Success team.


  • No jerks
  • Self-starter
  • Task-oriented
  • Enthusiasm for learning
  • All in all the time

Preferred Experience:

  • Military
  • Law Enforcement
  • Public Safety


  • In-person
  • Conshohocken, PA
  • Honolulu, HI



Please create an application account by filling out our application form. We look forward to reviewing your application.

Submit all documents/screenshots in PDF format.

  1. Resumé/CV
  2. Personal Statement: Please provide a personal statement (maximum 200 words) that explains why you’re a great fit for our mission and the position you’re applying for. Try to use specific examples.

Please us this format when naming your files:

  • For your Resume: LastName_FirstName_Resume
  • For your Personal Statement: LastName_FirstName_PersonalStatement
  • Examples: Doe_John_Resume, Doe_John_PersonalStatement

If you have any questions or problems during the application process, please contact Carly Rowlands at


Our team consists of former Navy SEALs, military personnel and technology experts with a passion for contributing to the greater good. We're subject matter experts in the fields of weaponry and gun-detection technology, and our sole focus is creating easy-to-use, non-invasive software to help prevent mass shootings and gun-related violence.

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